TucloudLegal centerBilling and Refund Policy
Subscriptions, renewals, cancellations, failed payments, and refund eligibility.
Last updated August 10, 2026Tucloud policy
Prices, currency, billing interval, resource limits, taxes, and any introductory terms are shown at checkout. Payments may be processed by Stripe or PayPal. Tucloud does not directly store complete payment card numbers or wallet credentials.
Paid plans renew for the interval selected at checkout unless canceled. By subscribing, you authorize recurring charges through the selected provider. You are responsible for keeping payment information current and for taxes not collected by Tucloud where applicable.
You may cancel a subscription from Dashboard > Billing > Subscriptions using Cancel renewal, or through the applicable payment provider. The Dashboard asks for confirmation and returns a receipt identifier, request time, and effective date. Stripe cancellations normally take effect at the end of the current paid period; PayPal or free-service cancellations may take effect immediately according to the confirmation shown. No further renewal will be initiated after the effective date.
If self-service cancellation fails, email legal@tucloud.app from the account email before renewal and include the subscription identifier. We will acknowledge the request and preserve the submission time while investigating. Access and resource limits may be reduced after cancellation becomes effective.
Subscription fees already charged are non-refundable except where required by mandatory consumer law, where an express refund guarantee is shown at checkout, or where Tucloud confirms a duplicate or erroneous charge. Partial months, unused resources, account suspension for violation, and voluntary early cancellation do not create a credit.
Domain, registry, redemption, and other third-party transaction fees are non-refundable once submitted successfully, except where required by law or caused by a Tucloud billing error.
Submit a refund request to legal@tucloud.app with the account email, charge date, amount, provider, transaction identifier, and reason. We will acknowledge receipt, evaluate the request under this policy and mandatory law, and return any approved refund to the original payment method unless law or the provider requires another method. Provider processing times and currency conversion may affect when funds appear.
Failed, reversed, or disputed payments may cause suspension or cancellation. Before initiating a chargeback, contact support so we can review billing records and attempt to resolve the issue. Fraudulent chargebacks may result in account restriction and recovery of permitted costs.
Upgrades, downgrades, and resource changes may take effect immediately or at the next billing period as shown in the Dashboard. Free plans have no monetary refund value, may be subject to stricter limits, and may be changed or discontinued with reasonable notice when feasible.
Nothing in this policy limits mandatory rights under Dominican Republic Law No. 358-05 or other applicable consumer law. Billing questions should be submitted through Dashboard support or to legal@tucloud.app.